Why Client-Centered Representation Matters—And How I Practice It Every Day
When I first began my career, I trained under Gideon’s Promise, the national leader in what’s called client-centered representation. I later became a faculty member for the national program and helped establish the Texas-based program, where I served as one of the foundational faculty members. Those experiences shaped not only how I approach public defense, but how I practice law across all areas today—from the courtroom to the boardroom.
At Willey Law Firm, I bring this client-centered approach to every case I handle, including:
Property Tax Litigation (Texas, Colorado, and New Mexico)
Constitutional Law and Appeals
Personal Injury Representation
Business & Start-Ups Counsel
Tax-Exempt Organization Law
What Is Client-Centered Representation?
At its core, client-centered representation means that the client is not a case file, a transaction, or a number. Each client is a whole person with a unique story, needs, and values. My role as a lawyer is not only to advocate for the best legal outcome but to honor each client’s dignity, priorities, and voice throughout the process.
This approach requires more than legal skill—it requires listening, trust, and partnership. It means the client has agency in their case and is empowered to participate in decisions that affect their life or their business.
How I Put This Into Practice Every Day
1. Listening First
Whether you’re a property owner contesting an unfair tax assessment, a business leader navigating complex regulations, or an individual facing personal injury, I start by asking: What matters most to you? That answer guides my strategy.
2. Making Clients Visible
Systems often reduce people to files, numbers, or valuations. I make sure decision-makers see the whole person or whole enterprise—not just the paperwork. For example, in property tax litigation, I’ve highlighted not just spreadsheets but the very real economic burden an inflated valuation would impose—securing a $1.75 million reduction for one apartment complex client.
3. Clear Communication
Clients deserve to understand their options without legal jargon. I take the time to explain the process, answer questions promptly, and involve clients in every key decision. Some clients prefer me to take the reins quietly and efficiently, while others want regular updates and hands-on involvement. Both are valid, and I adapt accordingly.
4. Fighting Strategically and Personally
Client-centered representation means zealous advocacy tailored to the client’s goals. In one case, that may mean pushing aggressively toward trial; in another, it may mean crafting a creative settlement that protects long-term interests. The point is: I don’t apply a one-size-fits-all strategy—I build the case with the client.
Real-world examples of this approach in action:
In a personal injury case, I secured a six-figure settlement for a woman with mental health issues who attempted suicide in jail, not only compensating her but also driving facility-wide safety reforms, which was incredibly important to her.
I obtained another six-figure settlement for a man with mental illness who was repeatedly punched by a detention officer, ensuring his trauma was recognized and addressed through both recovery and accountability. He and his family were fighting for a new home so he could properly cared for, and that’s just what he got!
In property tax disputes, I’ve leveraged the threat of trial to push back against unreasonable appraisal district decisions, including saving millions for business owners’ bottom lines, honoring their priorities in the litigation.
When a nonprofit client needed designated funds available and an audit to support their fundraising rather than dragging on their operations, we accomplished the goals they needed when they needed them. That work opened the door for millions of funds raised utilized directly for care to the community they served.
5. Carrying Values Across Practice Areas
Though I first learned these methods in the world of indigent defense, they now shape how I practice in every area of law. Whether it’s a high-dollar property tax appeal, a nonprofit governance matter, or a personal injury case, I bring the same respect, listening, and individualized care to every client relationship.
Why Choose a Client-Centered Lawyer?
The law can feel overwhelming and impersonal. My approach ensures you’re never just a case file. You’ll have a partner who listens, who explains, who strategizes with you—and who fights for the outcome that best serves your goals.
Ready to Work Together?
If you’re looking for a lawyer who treats you as a partner, not a file number—someone who brings both deep legal expertise and a client-centered approach—I’d be honored to talk with you.